While shipping errors are rare, they can happen. If you have received an incorrect product (e.g., a product substitution), please contact us immediately. If merchandise is unused, Hoop Flo will send the correct item as soon as possible at no cost to the customer and may arrange for return shipping of the wrongly-shipped product.
- FREE SHIPPING WITHIN INDIA AND ALL INTERNATIONAL ORDERS WILL HAVE TO PAY ADDITIONAL CHARGES.
- DOMESTIC ORDERS:
- NO changes in address would be possible post an order has been placed. Customers are required to check with the team before placing an order or use the correct address they want the product to be shipped at.
- Hoop Flo attempts to deliver the product within 5-7 business days of order placed. The customer is required to reach out to firstname.lastname@example.org if they do not receive the product after 7 days of order placed or face issues in tracking their product.
- Incase of a shipping error, if an incorrect product is delivered, the customer is required to report the issue to email@example.com with order number and an image of the product received within 3 days of product delivery. On inspection Hoop Flo will replace the product with no additional costs.
- All incorrect orders must be returned without any damage or wear and tear in their original packaging with all the additional add-ons they were delivered with.
- For international orders, keeping in view the cross-border restrictions, we are not shipping internationally currently.
- Hoop Flo is not responsible for any customs charges in your country and orders are exclusive of shipping costs.
- In case of absence in collection of packages for international and domestic orders, our courier services will try twice before the order gets returned to Hoop Flo headquarters. Re-shipping of the product in this case would include additional delivery costs for the customer to bear.
Cancellation of a product:
- If you cancel your order BEFORE it has been shipped, you will be assessed a 2% cancellation fee before credit is issued.
- If you cancel your order AFTER it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.